Terms and conditions
Tuber Sales
All tubers must be paid for at time of purchase.
We do not sell our tubers to overseas customers. Please do not place orders if you reside outside of Australia.
Please not that we cannot post to NT, Tasmania or WA.
Items in your cart are not sold until you have completed payment. It is possible that items may disappear from your cart if purchased by other customers before you complete the checkout process.
We are unable to change an order once it has been placed.
We offer combined shipping only for orders placed within any 24 hour period. Please pay for each individual order as calculated by the website and we will manually refund excess shipping charges so that they reflect our regular shipping charges (see below).
Tubers are thoroughly checked before posting and we do our best to ensure you receive healthy viable tubers.
We offer a 48 hour period after receipt of tubers for you to contact us with any issues regarding tuber viability/quality and will endeavour to come to a mutually acceptable outcome. We may ask for photographs of tubers in question to clarify any issues.
We are unable to refund for virus as virus can remain dormant and undetected and we do not test our plants for virus. We do however do our utmost to eliminate symptomatic plants from our collection.
Our sale is held in September/October when most of our tubers have woken up. Tubers are not listed for sale until they develop visible eyes. For this reason we will have a large initial sale and may have a second sale to offer any tubers late to wake up. All email subscribers will be advised of any sales and our Instagram followers will also be advised of any sales.
We are a micro flower farm and have limited numbers of tubers of each cultivar available. Some varieties are still low in numbers and we do not have enough stock to sell initially but these varieties will become available in subsequent seasons.
Local Pickup Option
WE OFFER FREE LOCAL PICKUP OF TUBER ORDERS WITHIN A LIMITED TIMEFRAME.
Our local pickup times for our 2026 tuber sale will be announced closer to sale time but are typically in the first half of October. Please contact me by email if you can't make it within this window.
mistyridgeflowers@gmail.com
We provide a pick up option to save postage costs for locals, however it also needs to be manageable for us. We are busy people too and hope that our customers understand that we can’t be expected to allow pickups at all hours of the day and night.
Thank you for respecting our space and our time.
Tuber Shipping
All tubers are checked before packing for condition and viability and will not be shipped until we are confident they are ready to grow (late Sept/October)
All orders are sent via Australia Post using Express Post to get your tubers to you in the shortest possible time. We will email confirmation of your order once placed and you will receive a tracking number once your order has been posted.
We cannot be held responsible for any delays or issues around delivery once packages are in the hands of Australia Post.
We are not responsible for tubers once they have been shipped.
Our shipping costs for tubers are as follows:
1-4 tubers $20
5-12 tubers $30
13-24 tubers $40
Larger orders will be quoted depending on weight
Refunds
Please open your parcel and inspect your tubers as soon as possible.
Please contact us within 2 days of tuber arrival by email to mistyridgeflowers@gmail.com if you have any concerns about your tubers.
We do not offer refunds or replacements if they occur outside this 2 day period.
If your tuber is not viable or deemed to be of inferior quality we will refund your purchase. If you receive a mislabel we will do our best to come to a mutually agreeable solution.
We are unable to replace tubers that show virus during the growing season. We do our utmost to ensure we do not sell dahlias that exhibit signs of disease, but are unable to refund plants showing virus as it is impossible to know the source of virus or when it was transmitted.
We want you to be happy with your tubers and will endeavour to reach a fair solution to your concerns.
Pre-orders and Buckets of Dahlias
To help collections run smoothly, all orders are required to be paid prior to pickup. Unfortunately, we can’t accept cash on collection, as we’re not always home and our schedule can be quite busy.
We are unable to offer refunds on pre-ordered arrangements or buckets, as flowers are freshly picked specifically for your order and allocated to you.
If you’re unable to collect at the scheduled time, you’re welcome to have someone else collect on your behalf, or we can hold your order in our cool room for up to an additional 24 hours if required. Timely collection ensures your flowers are enjoyed at their very best.
